Refund and Rescheduling Policy (Effective 1 November)
From 1 November, refunds will no longer be offered for any appointments or bookings. Clients who are unable to attend their scheduled session may reschedule to an alternative available date and time, subject to a minimum of 24 hours’ notice. This notice period is required to provide us with the opportunity to fill the appointment slot. Requests made with less than 24 hours’ notice may not be accommodated. By completing a booking, clients acknowledge and accept this policy.

Notification of Cold and Flu Symptoms: In the interest of your own and others safety and wellbeing please do not attend your appointment if you are experiencing any signs of cold and flu like symptoms. In the event you are unwell we will of course look to be as flexible as possible with your booking.

Session Packages: For clients who have purchased a package of sessions (e.g., 6-class pass or other bundled services), cancellations must adhere to the same rescheduling policy outlined above. All sessions must be used in accordance with the terms and conditions of your package.

Cancellation fees will be charged to your account and processed either as a credit card charge or deducted from any remaining prepaid balance, as applicable.

Privacy & Filming
To protect the comfort and privacy of all our members, filming and photography are not permitted during classes or within the studio, unless explicitly authorised in writing by Wellness@Eight.

Any content created for studio use (e.g. promotional photos or videos) will always be taken with prior notice and with the consent of those involved.

Thank you for helping us maintain a safe, respectful, and distraction-free environment for everyone.

Please arrive at least 5 minutes prior to your scheduled appointment or class. Late arrivals may result in shortened session times, and no refund or adjustment will be made for the time lost.

We appreciate your understanding. If you have any questions please don't hesitate to reach out via email at hello@wellnessateight.co.uk or call us at 01425 563507.

Thank you for choosing Wellness@Eight.